General Manager (KFC)

Company: LV Petroleum
Location: Jonesboro
Posted on: April 1, 2025

Job Description:

Key Responsibilities:

• Operational Management:

• Oversee the daily operations of the restaurant, ensuring smooth and efficient performance.
• Ensure compliance with company standards and procedures for food quality, service, cleanliness, and safety.
• Implement operational plans to increase efficiency, reduce costs, and drive profitability.
• Monitor restaurant performance and provide solutions to operational challenges.
• Staff Management:
  • Lead, mentor, and motivate a team of restaurant staff, including shift leaders, cooks, and service employees.
  • Hire, train, and develop employees, ensuring they meet company standards for performance.
  • Create employee schedules, ensuring adequate staffing at all times.
  • Conduct regular performance reviews and provide feedback, coaching, and disciplinary actions as necessary.
  • Foster a positive work environment that promotes teamwork, respect, and high employee morale.
  • Customer Service:
    • Ensure a high level of customer satisfaction by addressing any complaints or concerns promptly and professionally.
    • Monitor customer service interactions to ensure standards are being met.
    • Implement customer service training programs to ensure all employees are equipped to provide exceptional service.
    • Promote a customer-first culture in the restaurant.
    • Financial Management:
      • Manage and oversee restaurant budgets, ensuring profitability.
      • Control labor costs, food costs, and other expenses to meet financial targets.
      • Analyze sales and financial data to identify trends and implement strategies to increase revenue and reduce costs.
      • Handle financial reporting, including sales reports, cash handling, and profit/loss statements.
      • Marketing and Sales:
        • Implement local marketing and promotional strategies to attract new customers and retain regular guests.
        • Coordinate with the corporate team for national or regional campaigns and promotions.
        • Monitor competitor activity and adjust restaurant strategies to stay competitive.
        • Health & Safety Compliance:
          • Ensure compliance with all local, state, and federal health regulations, including food safety standards.
          • Conduct regular inspections of kitchen and dining areas to ensure cleanliness and hygiene.
          • Implement safety programs to ensure the safety of both employees and customers.
          • Inventory and Supply Management:
            • Manage inventory levels and ensure efficient ordering of supplies, minimizing waste and loss.
            • Control stock levels of food and beverage items and ensure proper storage to maintain quality.
            • Work with suppliers to maintain cost-effective inventory practices.
            • Administrative Duties:
              • Handle administrative tasks such as payroll, scheduling, and employee records.
              • Maintain accurate documentation and ensure compliance with company policies.
              • Review and approve daily operational reports, sales reports, and other necessary paperwork.Qualifications:
                • Experience:
                  • At least 2-3 years of experience in restaurant management or a similar leadership role in the quick-service food industry.
                  • Strong knowledge of food industry regulations, labor laws, and safety standards.
                  • Proven leadership ability and experience managing teams.
                  • Skills:
                    • Exceptional communication and interpersonal skills.
                    • Strong problem-solving and decision-making abilities.
                    • Ability to analyze financial data and make data-driven decisions.
                    • Excellent time management and organizational skills.
                    • Education:
                      • High school diploma or equivalent required; a degree in hospitality, business, or a related field is preferred.
                      • Physical Requirements:
                        • Ability to stand for long periods and work in a fast-paced environment.
                        • Ability to lift and carry items (up to 25 pounds) as needed.Compensation:
                          • Competitive salary based on experience.
                          • Benefits, such as health insurance, paid time off, and performance-based bonuses, may be offered.Key Attributes for Success:
                            • Strong leadership and team-building skills.
                            • Ability to manage multiple tasks while maintaining high operational standards.
                            • Customer-focused mindset with a drive to exceed customer expectations.
                            • Financial acumen with a focus on achieving and exceeding profit margins.
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Keywords: LV Petroleum, Jonesboro , General Manager (KFC), Executive , Jonesboro, Arkansas